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Support · 7 days a week

Something broke?
Let's get you back in queue.

Real people, not a ticket robot. Whether a session went sideways, a payment looks wrong, or you just need help picking the right coach — we answer fast and in your language.

🎯 Bookings💳 Payments🎮 Coaching👤 Accounts⚖️ Disputes🛠 Technical🎓 Coach onboarding
Send us a messageRead the FAQ
Usually replies in ~4 hours12 languagesRada Guarantee on every booking
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What do you need help with?

Most answers are one click away. Jump straight to the right place, or message us below.

Bookings

Reschedule, cancel, no-show coach, wrong timezone or a session that never started.

Get booking help

Payments

Refunds, double charges, failed payments, invoices, currency and coach payouts.

Get payment help

Coaching

Not sure which coach or service fits your rank? We'll point you at the right one.

Find a coach

Account

Sign-in issues, linked game accounts, email changes, privacy and deletion requests.

Get account help

Send us a message

Tell us what happened and include an order number if you have one — it gets you a real answer instead of a follow-up question.

We reply to the email you enter above. Median first response: about 4 hours.

~4h
Response time
7 days
Availability
12
Languages

Player support

Bookings, sessions, refunds, disputes and anything that stops you from playing.

support@upskill.com.ua

Coach onboarding

Verification, profile review, services, availability and getting your first bookings.

support@upskill.com.ua

Payments & payouts

Invoices, tax details, payout schedules, currency questions and chargebacks.

support@upskill.com.ua

Business inquiries

Teams, orgs, tournaments, creators and partnership proposals.

support@upskill.com.ua
Before you write

The questions we get most

Quick answers to the things players and coaches ask us every day.

Open the order from your dashboard and choose Reschedule or Cancel. Free up to 12 hours before the session; inside 12 hours it depends on the coach's policy, shown on the service page before you pay.
If a coach doesn't show, cancels, or the session can't be delivered, you get a full refund automatically. For anything else, open the order and request a refund — support reviews it, usually the same day.
The payment is held while both sides submit their side and any evidence — chat history, recordings, session notes. Support decides within a few days and the funds go where they belong.
Major cards and PayPal, in USD, EUR and GBP. You always see the total before you confirm, and every booking is charged once — never a subscription.
Every coach submits identity details plus proof of rank or professional experience, which our team reviews manually before a profile can go live.
Visit Help Center
What happens next

How your message is handled

No black box. You can follow every step from your dashboard.

STEP 01

You contact us

Form, email or from any order page in your dashboard.

STEP 02

Ticket created

You get a reference number by email straight away.

STEP 03

Support reviews

A human reads the order, chat and any evidence attached.

STEP 04

Resolution

Refund, reschedule, credit or a clear explanation of the outcome.

STEP 05

Follow-up

We check back that it's actually fixed before closing the ticket.

Still stuck? We\'re one message away.

Support is open 7 days a week in 12 languages — and every booking on Rada is covered by the Rada Guarantee.

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